Northeast Veterinary Emergency Hospital

Emergency
Contact

(570)208-8877

Office Hours for
Internal Medicine and Surgery

Mon-Thu:
8am - 8pm
Fri:
8am - 6pm
Sat, Sun:
Closed

Our Referring Veterinarians Other Links


Why did you choose our hospital? (Pick as many as apply)	Referral from my regular veterinarian Referral from a friend Location/Sign Yellow pages Internet/Website

Which of our services did your pet need? (Pick as many as apply)	Emergency Critical Care Surgery Internal Medicine

How was your phone experience?

Prompt when answering the phone	Yes No
Friendly and attentive:	Yes No
Provided accurate information:	Yes No
I did not phone:	Yes No

How were you greeted at the practice? The Client Service Representative was:

Warm and cheerful:	Yes No
Understanding and compassionate:	Yes No
Gave me undivided attention:	Yes No
Gave me undivided attention:	Yes No
Answered all my questions:	Yes No

The reception area was:

Clean, neat and odor free:	Yes No
Comfortable:	Yes No

The emergency personnel:

Quickly responded to my pet’s need:	Yes No
Were understanding and compassionate:	Yes No
I did not use the emergency service:	Yes No

How was your veterinary experience? The veterinary technician:

Greeted me warmly:	Yes No
Was gentile with my pet:	Yes No
Was knowledgeable and proficient	Yes No
Provided appropriate and accurate information:	Yes No
Kept me updated on my pet’s condition:	Yes No
Provided a clear and accurate explanation of the financial estimate :	Yes No

The Veterinarian:
Was polite, friendly and professional :	Yes No
Communicated clearly :	Yes No
Described my pet’s situation in terms I understood :	Yes No
Provided an accurate estimate of charges:	Yes No
Provided helpful, clear advice about home care:	Yes No
Answered all my questions:	Yes No
Took an appropriate amount of time with me:	Yes No
Helped my pet:	Yes No

On a scale of 1-5 (1 being poor) how would you rate our veterinarian?

Generally, I would say:
My wait time was reasonable for services rendered:	Yes No
The practice fees were fair:	Yes No
I would recommend this practice to others:	Yes No
The care given to me and to my pet met my expectations:	Yes No

On a scale of 1-5 (1 being poor) how would you rate our overall service?

If you answered NO to the questions above, please provide us additional information on how we can improve.

Would you like to be contacted to discuss your comments?
Your name	Your email address

client survey

Emergency Contact

Office Hours for Internal Medicine and Surgery

Emergency
Contact

Office Hours for
Internal Medicine and Surgery