Patient Information
Learn what you can expect and how you can be prepared for your pet's referral appointment.
What to Expect at a Specialty Appointment
After receiving a referral to our veterinary hospital from your primary care veterinarian, contact us to book your first appointment.
STEP 1
Get Settled
Please arrive about 10 minutes early for your first appointment to fill out our Registration Form. To save a bit of time, you can complete the Online Registration Form in advance.
STEP 2
Meet Your Specialist & Talk About Your Pet
A member of our specialty veterinary team will review your pet's history and discuss their issues. We will also be happy to answer any questions you may have.
STEP 3
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and treatment options. Your veterinary specialist will work with you to determine the right treatment plan for your pet. After your visit, we will contact your primary care veterinarian and provide them with a detailed written report about your appointment and treatment plan.
Our Pet Care Philosophy
We are an extension of your primary care veterinarian. We provide advanced-level services and procedures at times when specialized veterinary care is needed.
We proudly serve pet owners in Plains and the Northeast Pennsylvania area.
Payment & Financing
At Northeast Veterinary Referral Hospital in Plains, we'll help you navigate our options for payment and financing so you can focus on getting your pet the care they need.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, American Express.
We also accept CareCredit and ScratchPay payment plan options.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and ScratchPay as financing options. They both offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services before pet treatment, however, unforeseen circumstances may arise that influence your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- What are the fees associated with a referral appointment?
You are financially responsible for the initial exam fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.
For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment in full due when your pet is discharged.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors examine your pet, an estimate for treatment will be given to you to determine a treatment plan.
For further hospitalization, diagnostics or surgery, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you complete pet insurance forms for your pet’s visit.
From Happy Pet Owners
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Prompt and honest service. They didn't claim our dog's issue was any more or less severe that it was. Payment can be difficult to discuss in the moment but they were upfront about what was being done and what possible procedures would cost, asking for our approval before moving forward. Our boy ended up only needing minor care but we'll be using their service again in the future if we need emergency care.